BB_Sious
20/07/2017, 16:22 PM
Dear players,
As you know, players using Chrome to play the game are experiencing game freezes when switching tabs in their browser.
We are aware of the issue and these are the known facts so far:
The freezing is caused by Chrome itself
Other Flash based browser games are facing exactly the same issue
We suggest the following, as a workaround:
Use the zoom function of the browser (via menu, or CTRL+Wheel)
Resize the window (These two workarounds will revalidate the whole page, which will also "unfreeze" the game)
Try another browser
Activate the In-game sound
Players who had the in-game sound activated all the time reported less to no lag and around 90% of the German TSO players confirmed this. The theory is, lag and freezes happen due to the inactivity of the tab and having the in-game sound active simulate activity thus the tab will not deactivate. So, if you have the in-game sound deactivated, please activate it and test the game stability for the next 24 hours.
Disable the browser feature called "Background Tabs Throttling".
This resolved issues with the game freezing when using multiple tabs for some players in the US. You can also give this a try. To disable this feature, you may follow this tutorial: http://www.askvg.com/how-to-enable-disable-background-tabs-throttling-feature-in-google-chrome-and-opera-web-browsers/
Instructions for Google Chrome Web Browser:
Open Google Chrome web browser and type chrome://flags/ in the address bar and press Enter. It'll open the advanced configuration page.
Now press "Ctrl+F" keys together to launch find box and type throttling in the find box.
It'll directly go to following option:
Throttle expensive background timers Mac, Windows, Linux, Chrome OS, Android
Enables intervention to limit CPU usage of background timers to 1%. #expensive-background-timer-throttling
If you want to disable this new feature, select "Disabled" option from the drop-down box. If you want to enable this feature, select Enabled option from the drop-down box.
Click on "Relaunch Now" button and it'll restart Google Chrome web browser.
Instructions for Opera Web Browser:
Launch Opera web browser and open its hidden secret advanced configuration page using opera://flags command in the address bar.
Now click inside "Search experiments" text box and type throttling. It'll show following options in the result:
Background tab throttling Mac, Windows, Linux
Throttle timers in background tabs. #background-tab-throttling
Throttle expensive background timers Mac, Windows, Linux
Enables intervention to limit CPU usage of background timers to 1%. #expensive-background-timer-throttling
If you want to disable background tabs throttling feature, select "Disabled" option from the drop-down box of both options. If you want to enable this feature, select Enabled option from the drop-down box of both options.
Opera will show you a message "Your changes will take effect the next time you relaunch Opera" along with a button to relaunch Opera. Click on the "Relaunch Now" button to restart Opera web browser.
Note: You can also disable background tabs throttling feature in Google Chrome and Opera web browsers by appending --disable-background-timer-throttling parameter at the end of the string present in Target text box of their shortcut's properties.
Hope this helps.
Regards,
BB_Sious
As you know, players using Chrome to play the game are experiencing game freezes when switching tabs in their browser.
We are aware of the issue and these are the known facts so far:
The freezing is caused by Chrome itself
Other Flash based browser games are facing exactly the same issue
We suggest the following, as a workaround:
Use the zoom function of the browser (via menu, or CTRL+Wheel)
Resize the window (These two workarounds will revalidate the whole page, which will also "unfreeze" the game)
Try another browser
Activate the In-game sound
Players who had the in-game sound activated all the time reported less to no lag and around 90% of the German TSO players confirmed this. The theory is, lag and freezes happen due to the inactivity of the tab and having the in-game sound active simulate activity thus the tab will not deactivate. So, if you have the in-game sound deactivated, please activate it and test the game stability for the next 24 hours.
Disable the browser feature called "Background Tabs Throttling".
This resolved issues with the game freezing when using multiple tabs for some players in the US. You can also give this a try. To disable this feature, you may follow this tutorial: http://www.askvg.com/how-to-enable-disable-background-tabs-throttling-feature-in-google-chrome-and-opera-web-browsers/
Instructions for Google Chrome Web Browser:
Open Google Chrome web browser and type chrome://flags/ in the address bar and press Enter. It'll open the advanced configuration page.
Now press "Ctrl+F" keys together to launch find box and type throttling in the find box.
It'll directly go to following option:
Throttle expensive background timers Mac, Windows, Linux, Chrome OS, Android
Enables intervention to limit CPU usage of background timers to 1%. #expensive-background-timer-throttling
If you want to disable this new feature, select "Disabled" option from the drop-down box. If you want to enable this feature, select Enabled option from the drop-down box.
Click on "Relaunch Now" button and it'll restart Google Chrome web browser.
Instructions for Opera Web Browser:
Launch Opera web browser and open its hidden secret advanced configuration page using opera://flags command in the address bar.
Now click inside "Search experiments" text box and type throttling. It'll show following options in the result:
Background tab throttling Mac, Windows, Linux
Throttle timers in background tabs. #background-tab-throttling
Throttle expensive background timers Mac, Windows, Linux
Enables intervention to limit CPU usage of background timers to 1%. #expensive-background-timer-throttling
If you want to disable background tabs throttling feature, select "Disabled" option from the drop-down box of both options. If you want to enable this feature, select Enabled option from the drop-down box of both options.
Opera will show you a message "Your changes will take effect the next time you relaunch Opera" along with a button to relaunch Opera. Click on the "Relaunch Now" button to restart Opera web browser.
Note: You can also disable background tabs throttling feature in Google Chrome and Opera web browsers by appending --disable-background-timer-throttling parameter at the end of the string present in Target text box of their shortcut's properties.
Hope this helps.
Regards,
BB_Sious